1. Course Information: All relevant course information will be provided prior to the course start date. This includes the meeting location, scheduled start time and duration, anticipated weather conditions, and instructor details.
2. Certificate of Attendance: OENZ can provide a certificate of attendance upon request for any course.
3. Collection and Use of Personal Information: Personal information is collected at the time of booking and at the commencement of the course. This information is stored securely and is accessible only to the course instructor, the office administrator responsible for coordination, and emergency personnel if required.
1. Use of Personal Equipment: Customers may use their own equipment; however, its use is subject to the instructor’s assessment. Equipment must pass a visual inspection and any associated questioning to be deemed safe and suitable.
2. Unsuitable Equipment: Any customer-supplied equipment deemed unsuitable—due to age, wear and tear, or general unfitness for purpose—may not be used. Alternative equipment will be provided for the customer to borrow.
3. OENZ-Provided Equipment: OENZ will supply all equipment necessary for the course, including required group safety equipment.
4. Damaged Equipment: OENZ reserves the right to charge customers for the replacement or repair of any equipment that is damaged due to misuse.
5. Gear Lists: OENZ will provide a complete gear list specific to each enrolled course.
6. Left-Behind Items: Any customer equipment or personal items left behind after a course—including meat from the hunting course—will be posted back to the customer at the customer’s expense. OENZ is not responsible for loss or damage during transit.
1. Pricing: Where courses are advertised online, the total cost includes GST unless otherwise stated.
2. Deposit Requirements: A 50% non-refundable deposit is required at the time of booking. This deposit secures a place on the course and is required to access a payment plan.
3. Full Payment: Full payment is required at the time of booking and may be made via internet banking or Stripe unless a payment plan has been prearranged.
4. Payment Plans: Payment plans are available upon request.
5. Administration Fee: Where changes or transfers occur that result in higher than normal office time to process, a $75.00 administration fee could be applied.
6. Payment Plan Conditions: Customers on a payment plan must pay the full course fee at least two weeks prior to the course start date. Failure to do so will make the customer ineligible to attend.
7. Unconfirmed Bookings: Bookings without payment or without an arranged payment plan will be cancelled after five days. Notification will be sent to the customer.
8. Business and School Invoicing: Invoices can be issued to businesses or schools upon request.
9. Tailored Course Quotations: Tailored courses will be quoted prior to booking. Customers must accept the quote before an invoice can be issued.
10. Confirmation of Tailored Courses: Dates for tailored courses are not confirmed until the quote has been accepted and the invoice issued.
11. Commercial Training Courses: Commercial training courses may be paid on invoice, with payment due within two weeks of the course delivery date. Late payments may incur a 10% late payment fee applied after 10 days.
All bookings are subject to a 50% non-refundable booking fee. Customers are encouraged to purchase loss-of-deposit insurance to cover unforeseen circumstances that may prevent attendance.
1. Cancellations Within 14 Days: No refunds will be issued for cancellations made within 14 days of the course start date.
2. Cancellations During the Course: Refunds will not be provided if a customer withdraws after the course has commenced due to lack of fitness, ability, weather, or injury.
3. Refund and Transfer Policy by Notice Period: – 0–48 hours’ notice: No refunds or transfers. – 48 hours–7 days’ notice: 25% of course fees may be transferred to another course; no refunds. – 7–14 days’ notice: 50% of course fees may be transferred to another course; no refunds. – 15+ days’ notice: 50% of course fees can be transferred to another course; or you can cancel and receive a 50% refund.
4. Travel and Accommodation Costs: Refunds will not be provided for any associated travel or accommodation costs. Customers are advised to obtain suitable insurance.
5. Transfer to Another Individual: Customers may transfer their booking to a friend or family member at no additional cost.
6. International Banking Fees: OENZ will not cover international banking fees on refunds.
1. Customers travel from across New Zealand and Australia and need certainty around their course plans. Courses are confirmed two weeks before the start date, and changes after that can have a significant impact. The following terms apply:
Cancellation and Transfer Timeframes: i. 0–48 hours’ notice: No transfers or refunds. ii. 48 hours–7 days’ notice: 25% of course fees may be credited to another course; no refunds. iii. 7–14 days’ notice: 50% of course fees may be credited to another course; no refunds. iv. 15+ days’ notice: 50% of course fees may be credited to another course; cancellations will receive a 50% refund. v. Commercial Training Courses: For cancellations of commercial training courses, OENZ reserves the right to invoice customers for any prepaid costs incurred on their behalf.
2. Illness or Injury Within 14 Days: Customers unable to attend due to illness or injury occurring within 14 days of the course may provide a valid medical certificate to qualify for the terms under Section 5(1)(iv).
3. Illness or Injury Exemptions: Exemptions apply only to the affected participant’s fees. In the case of group bookings, minimum participant numbers must still be met for the course to proceed. Group bookings are not eligible for transfers or refunds within 14 days of the course start date.
Transferring Credit to Another Course: 1. Customers may transfer their credit to another booking up to two times. 2. Credits must be used within 18 months of the original booking date. 3. No refunds will be provided for credits older than 18 months. 4. When transferring to a different course, the original course fees serve as a non-refundable deposit. 5. If the new course has a higher fee, the required 50% deposit will be adjusted accordingly to reflect the cost of the new course.
1. Notification of Postponements or Cancellations: OENZ aims to provide as much notice as possible when a postponement or cancellation is necessary. Weather-related postponements may occur the day before the course; customers will be notified if such conditions are anticipated.
2. Postponed Courses: Customers will be automatically transferred to the confirmed postponement dates associated with their original booking.
3. Postponed Courses due to Minimum Number Change: In the event a course falls below minimum numbers due to other customer cancellation/postponement, OENZ reserves the right to reschedule or cancel the affected course.
4. Cancellations or Postponements During a Course: OENZ reserves the right to cancel or postpone a course that has already commenced for reasons including: – Environmental conditions compromising safety (e.g., weather, snow). – Customer behaviour posing risk to themselves or others. – Customer non-disclosure of pre-existing medical conditions or disability – Illness of staff or customers requiring evacuation. – Injury requiring medical assistance or evacuation. – Customer intoxication. – Tampering with or failure of required safety equipment.
Courses and programmes may be disrupted by an Unforeseen Event
1. Courses and Programmes Interrupted by Unforeseen Events: – OENZ will return all customers to their vehicles, meeting locations, or Christchurch accommodation if a course is interrupted. – Additional accommodation (if required) is the customer’s responsibility. – Alternative travel arrangements (if required) are the customer’s responsibility. – Refunds arising from unforeseen events will be considered on a case-by-case basis.
2. Travel and Accommodation Affected by Unforeseen Events: – OENZ is not responsible for customer travel arrangements before or after any course or programme. – Customers travelling from outside the Canterbury region do so at their own risk. – Customers acknowledge that travel disruptions may occur during an OENZ course or programme and may impact their ability to return home. – Customers accept full responsibility for any additional travel or accommodation costs resulting from such disruptions.
Definition: Unforeseen Event: An Unforeseen Event is an incident or situation that cannot be reasonably predicted or controlled (e.g., natural disasters, lockdowns, pandemics, extreme weather).
