FAQ’s

Contact us at

+64 3 329 9076

Find answers to FAQ’s below, if you still a question or would prefer to talk to a real person, please feel free to get in touch with one of our friendly team.

 

Who will be my instructor/guide?

OENZ employ highly skilled and qualified instructors and guides. They all hold nationally recognized qualifications and are a great bunch of active and passionate outdoors people. We staff our programs a couple of weeks prior to the activity so your instructor/guide may not be confirmed just yet. If you would like to request a specific instructor/guide or would like to know who is likely to be running your course prior to booking, just give us a call or email.

 

I’m flying into to Christchurch, how easy is to get to the course location?

It’s very easy, just tell us what hotel/hostel you’re staying at and we will pick you up. We will even drop you back to the airport at the end at no extra cost!

 

Can you recommend a place to stay the night before my course?

It’s very common for our clients to arrive the day before a course and fly home on Sunday evening. We recommend booking your accommodation in the city center or South Christchurch as we provide a free pick up service from these locations.

We recommend the following hotels/backpackers:

 

Rendezvous Hotel Christchurch

Website: www.rendezvoushotels.com/hotel/christchurch

Address: 166 Gloucester St, Christchurch Central, Christchurch
Phone: +64 3-943 3888

BreakFree on Cashel (hotel)

Website: www.breakfreeoncashel.nz/

Address: 165 Cashel St, Christchurch Central, Christchurch

Phone: +64 3-360 1064

Jailhouse Accommodation (backpacker/hostel)

Website: www.jail.co.nz

Address: 338 Lincoln Rd, Addington, Christchurch

Phone:  +64 3-982 7777

YHA Christchurch Backpackers

Website: www.yha.co.nz/hostels/south-island-hostels/yha-christchurch

Address: 36 Hereford St, Christchurch Central, Christchurch

Phone :+64 3-379 9536

 

I don’t have any transport, can you help with this?

Yes. Just let us know when you make your booking that you will need transport and one of our friendly team will pick you up and drop you off at the end of the course.

 

I don’t have all the right gear/equipment can I still do the course?

Yes, we have everything you’ll need to attend a course. It will be either provided as part of the course or available to hire directly from us.

 

Do you run courses in the Auckland/ Wellington area?

We can run private training or custom courses in nearly any location by request. Our schedule courses however only run in Canterbury.

 

Can you recommend a provider in the North Island?

Unfortunately, the North Island has a real lack of professional outdoor training providers. The central North Island has some providers and good terrain but the travel cost is often more expensive than flying into Christchurch.  We recommend making a weekend of it and come on down to Christchurch. We have lots of clients flying in to attend our courses.

 

What happens if I have to Postpone or cancel my booking?

Please get in touch with our office as early as possible if you do need to postpone or cancel a course. We will try to reschedule your booking wherever possible however if this is not possible:

Cancellations

With more than 14 days notice before the course start date, you will receive a full refund less the non-refundable $40 booking fee.

Less than 14 days but more than and 48 hours before the course start date are entitled to a 50% refund.

less than 48hrs notice before the course start time your booking will not be refunded.

Postponements/transferring your booking

With more than 48 hrs notice, you will incur no extra costs.

less than 48 hrs notice before the course start time will incur an additional booking fee of $40

*please refer to our terms and conditions for full details.

 

What happens if the weather is bad/raining?

The majority of our courses are able to be run in bad weather, our instructors will tailor the course to ensure that you get the most out of your time with OENZ.

If the weather is too bad for us to run the activity safely, we will offer you the opportunity to transfer your booking onto another course running at a later date. If you are unable to attend a course at a later date a partial or full refund will be offered. Our instructors will be in contact with you during the lead up to your course and will advise you of the forecast at the training site.

*please refer to our terms and conditions for full details.

 

I’m looking for a private course for my friends/organisation, is this something you can organize?

Yes, we run private courses to cover all aspects of personal and professional bush, rock, alpine and water safety skills. Our previous clients have included the Department of Conservation (DOC), Northland Regional Council, Christchurch Tramping Club, and the National Institute of Water and Atmospheric Research (NIWA). Please see our private bookings page here for further information on what we could provide for you.


 

Course-specific FAQ’s

 

FAQ’s for Sea Kayaking Courses

 

How many people will be on my Sea Kayaking course?

All of our courses are limited to maintain small group sizes and high quality. Our sea kayaking courses run at a maximum client to instructors ratio of 8:1.

 

I can’t swim, will this be a problem?

No this is not a problem at all! Throughout your time Sea Kayaking with OENZ you will be wearing a PFD (personal floatation device). This means that you will be kept safe and afloat whenever you are in the water. Our instructors are there to support you through the day and to make sure you have a great time.

 

How fit do I need to be for Sea Kayaking?

Each sea kayaking day involves being active and paddling your boat throughout the day.  We aim to make our introduction and experience days accessible for everyone and so upon meeting your instructor they will make a plan for the day and this will be appropriate and enjoyable for everyone in the group. If you’re concerned about your fitness levels get in touch with our friendly office staff.

 

FAQ’s for Rock Climbing Courses

 

What equipment is provided and do I need to pay for it?

OENZ provides all the technical equipment for our climbing courses. You’ll be sent a detailed equipment list upon booking. We can provide personal climbing equipment (harness, helmet and belay devices) for a small fee. Check out our gear hire page for more information on hiring kit.

 

How many people will be on my climbing course?

All our rock climbing courses are run at low instructor to client ratios, this way we can ensure quality.  Our  1 and 2 day Intro to Rock Climbing and Learn to lead climb courses have a maximum ratio of 8:1. On Trad climbing and multi-pitch climbing courses have a maximum ratio of just 4:1.

 

FAQ’s for Bush and Navigation Courses

 

How many people will be on my Bush course?

All of our courses are limited to maintain small group sizes and high quality. Our Bush courses have a maximum ratio of 8:1 so you can be assured that you will get a quality tailored course.

 

Do I need a tent?

No, you don’t need your own tent for our bush courses. Sleeping in a tent is an option on the 2 day course if you choose not to sleep in the emergency shelters we construct on the course. You can hire all the gear necessary for any of our courses directly from us, just let us know before your course what you need and our instructors will bring it along to the course for you.

FAQ’s for River Crossing Courses

 

How many people will be on my river crossing course?

All of our courses are limited to maintain small group sizes and high quality. Our sea kayaking courses run at a maximum client to instructors ratio of 8:1.

 

I can’t swim, rivers make me nervous; will this be a problem?

No this is not a problem at all! Our instructors are there to support you through the day and to make sure you have a great time. Just let our instructor know prior to the course so we can ensure we pitch the course at an appropriate and enjoyable level for everyone.

 

FAQ’s for Alpine Courses

 

How many people will be on my alpine course?

We choose to limit the numbers and maintain small group sizes and high quality on our courses. Our 1 & 2 day introduction to alpine and mountaineering skills courses run at a maximum ratio of 8:1. The 5 day alpine course and summer alpine skills courses run at a ratio of just 4:1.