FAQ’s

Contact us at

+64 3 329 9076

Find answers to FAQ’s below. If you still have a question or prefer to talk to a real person, please feel free to contact one of our friendly team.

 

General FAQ,s

 

Who will be my instructor/guide?

OENZ employs highly skilled and qualified instructors and guides. They all hold nationally recognized qualifications and are a great bunch of active and passionate outdoors people. We staff our programs a couple of weeks before the course, so your instructor not be confirmed just yet. If you would like to request a specific instructor/guide or would like to know who is likely to be running your course before booking, give us a call or email.

 

I’m flying into Christchurch; how easy is it to get to the course location?

It’s very easy, tell us what hotel/hostel you’re staying at, and we will pick you up. We will even drop you back at the airport at the end at no extra cost!

 

Can you recommend a place to stay the night before my course?

It’s very common for our clients to arrive the day before a course and fly home on Sunday evening. We recommend booking your accommodation in the city centre or South Christchurch as we provide a free pick up service from these locations.

We recommend the following hotels/backpackers:

 

Rendezvous Hotel Christchurch

Website: www.rendezvoushotels.com/hotel/christchurch

Address: 166 Gloucester St, Christchurch Central, Christchurch
Phone: +64 3-943 3888

BreakFree on Cashel (hotel)

Website: www.breakfreeoncashel.nz/

Address: 165 Cashel St, Christchurch Central, Christchurch

Phone: +64 3-360 1064

Jailhouse Accommodation (backpacker/hostel)

Website: www.jail.co.nz

Address: 338 Lincoln Rd, Addington, Christchurch

Phone:  +64 3-982 7777

YHA Christchurch Backpackers

Website: www.yha.co.nz/hostels/south-island-hostels/yha-christchurch

Address: 36 Hereford St, Christchurch Central, Christchurch

Phone :+64 3-379 9536

 

I don’t have any transport, can you help with this?

Yes. Let us know when you make your booking that you will need transport, and one of our friendly team will pick you up and drop you off at the end of the course.

 

I don’t have all the right gear/equipment. Can I still do the course?

Yes, we have everything you’ll need to attend a course. It will be either provided as part of the course or available to hire directly from us.

 

Do you run courses in the Auckland/ Wellington area?

We can run private training or custom courses in nearly any location by request. Our schedule courses, however, only run in Canterbury.

 

Can you recommend a provider in the North Island?

Unfortunately, the North Island has a real lack of professional outdoor training providers. The central North Island has some providers and good terrain, but travel costs are often more expensive than flying into Christchurch.  We recommend making a weekend of it and come on down to Christchurch. We have lots of clients flying in to attend our courses.

 

What happens if I have to Postpone or cancel my booking?

Please get in touch with our office as early as possible if you need to postpone or cancel a course. We will try to reschedule your booking wherever possible; however, if this is not possible:

Cancellations

With more than 14 days’ notice before the course start date, you will receive a full refund less the non-refundable $40 booking fee.

Less than 14 days but more than 48 hours before the course start date are entitled to a 50% refund.

If we are given less than 48hrs notice before the course start time, your course booking will not be refunded.

Postponements/transferring your booking

With more than 48 hrs notice, you will incur no extra costs.

less than 48 hrs notice before the course start time will incur an additional booking fee of $40

*Please refer to our terms and conditions for full details.

 

What happens if the weather is bad/raining?

The majority of our courses can be run in bad weather, and our instructors will tailor the course to ensure that you get the most out of your time with OENZ.

If the weather is too bad for us to run the activity safely, we will offer you the opportunity to transfer your booking onto another course running later. If you cannot attend a course later, a partial or full refund will be offered. Our instructors will contact you during the lead up to your course and advise you of the forecast at the training site.

*Please refer to our terms and conditions for full details.

 

I’m looking for a private course for my friends/organisation, is this something you can organize?

Yes, we run private courses to cover all aspects of personal and professional bush, rock & ropes, alpine, and water safety skills. Our previous clients have included the Department of Conservation (DOC), Northland Regional Council, Christchurch Tramping Club, and the National Institute of Water and Atmospheric Research (NIWA). Please see our private bookings page here for further information on what we could provide for you.

 

 

I want my child to participate in one of the courses with me. Do you have a minimum age?

We are often asked about family courses or youth participants. Below is an outline of the ages we can accept for our general courses. If your child is younger than this or you would like your family to undertake training together, we recommend a private course instead. This allows us to really fine-tune your training to meet everyone’s level.

The minimum age with a parent or guardian is 16 years.

The minimum age without a parent or guardian is 18 years.

Exceptions to age can be made for private training courses only, minimum age on private training is approx. 8 years old.


 

Course-specific FAQ’s

 

FAQ’s for Sea Kayaking Courses

 

How many people will be on my sea kayaking course?

All of our courses are limited to maintain small group sizes and high quality. Our sea kayaking courses run at a maximum client to instructor ratio of 8:1.

 

I can’t swim, will this be a problem?

No, this is not a problem at all! Throughout your time sea kayaking with OENZ, you will be wearing a PFD (personal floatation device). This means that you will be kept safe and afloat whenever you are in the water. Our instructors are there to support you through the day and to ensure you have a great time.

 

How fit do I need to be for Sea Kayaking?

Each sea kayaking day involves being active and paddling your boat throughout the day.  We aim to make our introduction and experience days accessible for everyone. So, upon meeting your instructor, they will make a plan for the day, and this will be appropriate and enjoyable for everyone in the group. If you’re concerned about your fitness levels, get in touch with our friendly office staff.


FAQ’s for Rock Climbing Courses

 

What equipment is provided, and do I need to pay for it?

OENZ provides all the technical equipment for our climbing courses. You’ll be sent a detailed equipment list upon booking.

 

How many people will be on my climbing course?

All our rock climbing courses are run with low instructor to client ratios; this way, we can ensure quality.  Our  1 and 2-day Intro to Rock Climbing and Learn to lead climb courses have a maximum ratio of 8:1. Trad climbing and multi-pitch climbing courses have a maximum ratio of just 4:1.

 


FAQ’s for Bush and Navigation Courses

 

How many people will be on my Bush course?

All of our courses are limited to maintain small group sizes and high quality. Our Bush courses have a maximum ratio of 8:1, so you can be assured that you will get a quality tailored course.

Do I need a tent?

We camp out on the first night (2-day course), but you can hire a tent & all the gear for any of our courses directly from us if you don’t have it. Just let us know before your course what you need, and our instructors will bring it along to the course for you. Other options are to bring along a bivvy bag or fly/tarp shelter to sleep in.

 

Do I need to bring spare hiking boots for my extended course in case they get wet?

No, we have boot driers available from the end of day 2 throughout the extended bushcraft course. We know how tricky it can be to keep boots dry when we’re out training, so at the end of each day, we pop our boots on the boot driers, so they’re ready to go for the next day.

What is the terrain like?

The two day Bushcraft course is held mostly in open tussock terrain with patches of beech forest for walking in. A mixture of off track and on track navigation takes place through here. Once we get into the 5 & 7-day course, the terrain gets steeper, mixed with scree, tussock, compact ground and varying visibility.

 

I’ve completed a training course with another group/provider, but not sure if I meet the pre-requisites for the extended courses?

If you have completed a 1-to 2-day training course within a club or group, it’s likely that you already have enough understanding to jump into our 6 or 5-day bushcraft course. If you’re unsure, or it’s been a while since the training, give us a call in the office. We can ask you some questions and give you our advice on which course would suit you best.

 


FAQ’s for River Crossing Courses

 

How many people will be on my river crossing course?

All of our courses are limited to maintain small group sizes and high quality. Our sea kayaking courses run at a maximum client to instructors ratio of 8:1.

 

I can’t swim; rivers make me nervous; will this be a problem?

No, this is not a problem at all! Our instructors are there to support you through the day and to ensure you have a great time. Just let our instructor know before the course to ensure we pitch the course at an appropriate and enjoyable level for everyone.

 

Do I need to bring spare hiking boots for my river crossing course for getting wet?

No, we have boot driers available from the end of day 2 throughout the extended bushcraft course. We know how tricky it can be to keep boots dry when we’re out training, so at the end of each day, we pop our boots on the boot driers, so they’re ready to go for the next day.

 

Can I keep my pack dry for travelling?

Yes, to keep life easy for our crew on the river crossing day, we supply a group pack that can be used for pack floats. While we always recommend training with your own gear, you won’t want to carry a soaking wet pack if you’re flying back at the end of the day.


FAQ’s for Alpine Courses

 

How many people will be on my alpine course?

We choose to limit the numbers and maintain small group sizes and high quality on our courses. Our 1 & 2-day introduction to alpine and mountaineering skills courses run at a maximum ratio of 8:1. The 5-day alpine course and summer alpine skills courses run at a ratio of just 4:1.